Return & Refund Policy

At Lamprino.com, we are committed to providing high-quality lighting solutions. We understand that sometimes you may need to return an item. This policy outlines the terms and conditions governing returns and refunds for purchases made on our website.

1. 30-Day Return Guarantee

We offer a convenient 30-day return policy. You have 30 calendar days from the date you receive your item to request a return. Requests made after this period will not be accepted.

2. Eligibility for Returns

You may request a full refund or exchange under the following conditions:

  • Defective or Damaged Products: Items received with manufacturing defects, damage, or quality issues.

  • Wrong Item Received: If the product delivered does not match the model or specifications ordered.

  • Buyer's Remorse/Preference: If you are not completely satisfied with your purchase due to personal preference, ordering the wrong item, or incorrect color/size selection.

3. Conditions for Returns

To qualify for a return, the item must meet the following conditions:

  • Original Condition: The product must be returned in its original condition, including all original packaging, manuals, accessories, and labels.

  • Unused: The item must not show any signs of wear, use, or installation. We reserve the right to inspect returned items and reject those that do not meet these conditions.

4. Return Process

To initiate a return or exchange, please follow these steps:

  • Contact Us: Email our customer support team at support@lamprino.com immediately.

  • Provide Details: Include your order number, reason for return, and relevant photos (required for defective or wrong items).

  • Receive Instructions: We will review your request and provide you with detailed return instructions, including the correct return shipping address and a Return Merchandise Authorization (RMA) number if applicable.

5. Return Shipping Costs

The responsibility for return shipping costs depends on the reason for return:

Reason for Return Return Shipping Fee Additional Fees Refund Amount
Our Error (Defective, Damaged, Wrong Item) We cover (prepaid shipping label provided) None (no restocking fee) Full refund (product + original shipping cost if applicable)
Buyer’s Preference (Wrong size/color, remorse) Buyer covers (deducted from refund or prepaid) None (no restocking fee) Refund of product cost only

6. Refund & Exchange Processing

  • Refunds: Refunds will be processed within 1–2 business days after the returned item is received and inspected. Refunds will be credited to the original payment method. Please allow 7–10 business days for the refund to appear due to processing times by your bank or card issuer.

  • Exchanges: If you want to exchange an item (different model or color), please indicate this in your return request. We will guide you through returning the original item and placing a new order. There are no additional fees for exchanges.

  • Order Cancellations: If you wish to cancel your order before it ships, please contact us immediately. Once shipped, the standard 30-day return policy applies.

7. Overseas Warehouse & Return Address

Considering our company is based in China but our customers are mainly in the U.S. and Canada, we operate an overseas warehouse in the United States to enhance customer experience. For returns, please send the items to the following address:

Lamprino USA Overseas Warehouse Return Address
17620 Rowland St, City of Industry, CA 91748, USA

8. Customer Support

If you have any questions or need assistance regarding returns and refunds, please contact our dedicated support team:

We reserve the right to update or modify this policy at any time. Please review this policy periodically for any changes.