Last updated: June 13, 2026
Return & Refund Policy
At Lamprino, we want you to be completely satisfied with your purchase. This policy explains the detailed conditions under which returns, refunds, and exchanges are accepted. By completing a purchase on our website, you agree to the terms outlined below.
1. Return Window & Eligibility
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, uninstalled, undamaged, and in its original packaging with all manuals and accessories included.
2. Items Not Eligible for Return
For safety, hygiene, and logistical reasons, the following items cannot be returned:
- Customized, personalized, or made-to-order products
- Products that have been used, installed, or altered
- Clearance items or items marked as "Final Sale"
- Gift cards and promotional free items
3. Return Shipping Costs & Restocking Fees
We strive to keep our fee structure as transparent as possible:
- No Restocking Fee: We do not charge any restocking fees for returned items.
- Seller-Caused Issues (Defective/Damaged/Incorrect Items): If the return is required because of our error (e.g., the item is defective, damaged during transit, or we shipped the wrong product), Lamprino will cover 100% of the return shipping costs. We will provide a pre-paid return shipping label.
- Customer-Initiated Returns (Buyer's Remorse): If the return is due to personal preference, ordering the wrong size/color, or simply a change of mind, the customer is responsible for purchasing their own return shipping label and bearing all return shipping costs.
4. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email our customer support team at support@lamprino.com within 30 days of delivery. Please include your Order Number and the reason for the return.
- Receive Return Authorization (RMA): All returns must be approved before shipping items back. Unapproved returns or items sent back without prior authorization will not be accepted or refunded.
- Package the Item: Once approved, we will provide you with the return shipping address and instructions. Please pack the item securely in its original packaging.
- Provide Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon reception. If the item arrives damaged, defective, or if you receive the wrong item, you must report it to us at support@lamprino.com within 48 hours of delivery. Please include clear photos or videos of the defect/damage and the packaging. After review, we will expedite a replacement or issue a full refund at no additional cost to you.
6. Order Cancellation
Orders can be canceled for a full refund before they are processed and shipped. To cancel, please contact us immediately. Once an order has been shipped, it cannot be canceled or modified, and you will need to follow the standard return process upon receiving it. Please note that custom or made-to-order items cannot be canceled once production has begun.
7. Refund Processing
Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5–10 business days for your bank or credit card company to process and post the refund to your account.
8. Contact Information
For any questions or assistance regarding your return or refund, please reach out to us:
- Email: support@lamprino.com
- Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (Pacific Standard Time, United States)
- Business Address: Flat B3, 5/F, Por Mee Factory Building, 500 Castle Peak Road, Sham Shui Po, Kowloon, Hong Kong SAR, 999077